FAQ
From booking to check-out: here you’ll find answers to the most frequently asked questions about your stay with MyStay Scherer in Heidelberg.
Frequently asked questions
How does check-in work at MyStay Scherer?
Our check-in process is fully digital. Before your arrival, you’ll automatically receive:
- Your personal access code
- Directions to the property
- All important information about your apartment
This allows you to arrive flexibly and at any time – no reception, no waiting.
Do I have a contact person during my stay?
Yes. Even though much of your stay is digital, we’re always available — via WhatsApp, email, or phone.
Technology leads. People accompany.
Where are the apartments located?
Our apartments are centrally located in Heidelberg at two addresses:
- Rohrbacherstraße 16, 69115 Heidelberg
- Marstallstraße 13, 69117 Heidelberg
Both locations offer excellent connections to the Old Town, University, clinics, public transport, as well as nearby restaurants and shops.
Are there parking facilities?
Yes.
- Our private parking spaces are available either directly in front of the building or just a short walk away.
- In addition, both locations offer several public parking garages within walking distance.
You’ll automatically receive all relevant parking options with your arrival information.
Do the apartments have a kitchen?
Yes. All apartments feature a fully equipped kitchen, ideal for self-catering, families, and longer stays.
Are the apartments suitable for families?
Yes. With spacious layouts, kitchens, and plenty of privacy, our apartments are perfectly suited for:
- Families
- Couples
- Longer holiday stays
Depending on the apartment, separate bedrooms are also available — please inquire about this when booking.
How good is the Wi-Fi?
Our apartments offer fast, stable Wi-Fi – perfect for home office, video conferences, streaming, and professional use.
Are the apartments suitable for business travelers?
Yes. Many of our guests travel for business and benefit from:
- Quiet living areas
- High-speed Wi-Fi
- 24/7 self check-in
- Digital invoice processing
- Proximity to companies, clinics, research centers & the university
Can I stay longer (Longstay)?
Longer stays are generally possible in our classic MyStay Apartments.
For professional long-term stays (consultants, project staff, expats), we especially recommend our new project:
HEI³ Apartments – Heidelberg³
- Opening July 2026
- Featuring fully equipped workspaces, digital infrastructure & a dedicated long-stay concept.
More informations: www.hei3.de
Are pets allowed?
Depending on the apartment and the size of your pet, bringing them along may be possible.
Please contact us in advance to confirm availability.
Can I drop off my luggage earlier or pick it up later?
As we operate without a reception, we do not offer a traditional luggage room.
However, our flexible digital check-in and check-out times make it easy to plan your arrival and departure conveniently.
What makes MyStay Scherer different from a traditional hotel?
- Fully digital check-in instead of a reception
- More space & privacy
- Separate bedrooms available if needed
- Private kitchen
- Central location
- Flexible processes
- Personal support only when needed
- Ideal for both leisure and business stays
What is the difference between MyStay Scherer and HEI³ Apartments – Heidelberg hoch 3?
MyStay Scherer offers central, modern serviced apartments and holiday homes in Heidelberg.
HEI³ Apartments – Heidelberg³ (from July 2026):
- Europe’s largest 3D-printed apartment hotel
- Germany’s first 3D-printed building
- Featuring business workspaces & a long-stay focus
More informations: www.hei3.de
Didn’t find your question?
No problem! Our team is happy to assist you personally.
